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Vivatar go

Please contact our Customer Service at support@vivatar.com and provide your serial and invoice number.

The warranty period is 24 months. The battery of the Vivatar go has a warranty of 6 months.

Please contact our customer service at support@vivatar.com

No, even as a basic customer you can find your phone with a single click on the Vivatar go and start the 2-minute danger countdown with a double click. If you are a premium customer, call the Bosch Emergency Assistant either after expiration of the emergency countdown or directly with a three seconds click.

No, unfortunately we only deliver within Germany (except Helgoland and Büsing).

Please contact our customer service at support@vivatar.com

Shipping is free of charge.

With the Vivatar go you can remotely trigger an emergency call without opening the app.

Vivatar go is a wireless emergency call button that connects to your mobile phone via Bluetooth. With the push of a button, help can be requested more quickly in the event of an emergency.

Vivatar go is currently only compatible with Android smartphones.

The Vivatar go is available for 29,99 €.

The serial number can be found as a sticker on the underside of the Vivatar go and on the back of the packaging. It consists of 12 characters and begins with the letters "RT". The abbreviation "SN" can be seen near the serial number.

The Vivatar go flashes red when you click it as long as it is not connected to a smartphone.

The Vivatar go offers three functions:

- Press once: When your phone is connected to the Vivatar go, it will play a sound and vibrate. That's how you can find it easily.

- Press twice: Start the 2-minute danger countdown if you feel insecure. Your emergency team will be kept up to date via SMS and will receive your location. If you are a premium customer, your mobile phone will automatically try to call the Bosch Emergency Assistant after the countdown.

- Press for three seconds: As a premium customer, you can call the Bosch Emergency Assistant directly in a dangerous situation.

Vivatar go uses Bluetooth to communicate with your phone. Therefore, make sure that Bluetooth is enabled on your phone. In the Vivatar app you can connect your Vivatar go to your smartphone via the "Menu", under "Manage Devices".

Vivatar go works up to 50 meters away from your smartphone.

You can check with one click at any time, if the Vivatar go is connected to your smartphone. Your smartphone will react if the connection is existing. You can use this feature to make your smartphone easier to find. In addition, you can test the Vivatar go in the Devices section via the menu point more features, so you can be sure that everything is working.

Vivatar go can be stuck on your clothes with the clip or your keychain etc. With the adhesive film on the back of the button it can be attached to objects like a bicycle or a car.

The battery of the Vivatar go can not be replaced. Please order a new one in the eShop, the Vivatar app or on the website www.vivatar.com

In the device section of the app you will see a battery indicator. The battery lasts for about 700 clicks.

No, the Vivatar go is not waterproof. However, it is protected against splashes of water on all sides (IP54).

1. Make sure Bluetooth is enabled on your smartphone.
2. Hold the Vivatar go for 7 seconds and try connecting it to your smartphone again.
3. If none of the suggested solutions work, please contact support@vivatar.com

You can test the Vivatar go anytime in the app. For this you open the Vivatar app and go to "Manage devices" in the menu. Choose your Vivatar go. Here you can try your Vivatar go.

Yes, you can share your Vivatar go with friends and family. Condition is that they own an Android smartphone and have the Vivatar app installed.

No, the Vivatar go can only be connected to one smartphone at the same time.

You can find the declaration of conformity here