FAQ - Vivatar App

Do you have questions relating to Vivatar App? In this section we listed the most frequently asked questions and provided answers for you.

Vivatar App

What exactly is Vivatar?

With our digital guardian angel Vivatar, your friends can accompany you on your way home or if you are doing sports outdoors and feeling unsafe. Your friends are just one touch away because they will see your location for the duration of an accompaniment. The safety of your data is a top priority to us.

What are the advantages of Vivatar?

Vivatar gives your loved ones and yourself a feeling of safety. Your location is only transmitted for the duration of an accompaniment.

Do my friends need to install Vivatar in order to accompany me?

Yes, your friends should also have Vivatar installed on their cell phones so they can use all the features of Vivatar and accompany you. In addition it is also possible to accompany your friends in return.

What operating system do I need for using Vivatar?

You can use Vivatar from operating systems Android 4.3 and iOS 9.0.

What is the difference between Android and iOS?

Android and iOS are different operating systems, so the design and some interactions will differ a bit. From iOS 10.3 it won't be possible to set up an automatic call without asking the user which impairs the emergency countdown. The companion will be informed directly to request help but the emergency call will only start if the user confirms it again.

Do I need a connection to the internet to contact the Bosch Emergency Assistant?

No, you do not necessarily need an internet connection. Your data will also be sent as a text message in an emergency.

Can I also contact the Bosch Emergency Assistant as a companion?

It is possible to contact the Bosch Emergency Assistant if you have a Vivatar premium user account.

What is Vivatar test-premium?

With Vivatar test-premium it is possible to try Vivatar premium free of charge for 3 days.

What are the additional benefits of Vivatar premium?

You can send an emergency call to the Bosch Emergency Assistant who will get your contact data, emergency ID and your location. You will receive quick and professional help from experts by that.

Do I need a user account for Vivatar premium?

Yes, you need a user account for Vivatar premium. Register with your e-mail address to obtain one.

Do I receive a confirmation e-mail if my Vivatar premium registration is successful?

Yes, you will receive a confirmation e-mail from us.

When is it possible to use Vivatar premium after purchasing it?

You can use Vivatar premium immediately after your purchase.

Can I use Vivatar on several cell phones simultaneously?

Your basic account is based on your cell phone number, so you can only use that account together with that cell phone number. But it is possible to use Vivatar on several cell phones with different basic accounts.

What do I need to know if I get a new cell phone number?

Vivatar recognizes when you get a new number. A message containing a validation code will be send to your new number.

What do I need to know if I get a new cell phone?

Nothing will change if you get a new cell phone but your cell phone number stays the same. Only if your cell phone number changes too, a reinstallation of Vivatar is needed.

What happens in case of bad reception, for example in an underpass?

In case of bad GPS reception and data connection the signal may become weaker. In a worst-case scenario, the connection might cut out.

The app has frozen – what should I do?

Restart Vivatar. If it doesn’t solve the problem, restart your cell phone. If you are still having problems after that, please contact our support: support@vivatar.com

Do I need an internet connection in order to be accompanied or to accompany somebody?

Yes, you need an internet connection in order to be accompanied. The GPS transmission and chat function are exchanged via mobile data.

Why do you need access to my telephone?

We need access to your telephone so you can call your companions via Vivatar.

Why do you need access to my contacts?

Vivatar needs access to your contacts so you can invite your friends as companions.

What happens if I forget to end the accompaniment?

There are two different types of an accompaniment: “Accompany me to my destination” and “Accompany me for a while.” Both types of accompaniment have a time limit. Your companions will be informed when you reached the limit.

What can I do if I am accompanying someone and that person does not arrive at their destination?

Vivatar precisly informs you of their last location which should help you to either investigate the whereabouts of your loved one or to request professional assistance.

When is my location transmitted and who can see it?

Your location is only transmitted when you actively start an accompaniment. After starting an acoompaniment, your companion is able to see your location.

Who can accompany me and what can my companions see?

Anyone you have given permission to and who has installed Vivatar can accompany you. Your companion can see your route and look after you.

What happens with my data and where is it stored?

Protecting your personal data is very important to us. GPS data is transmitted in real time during an accompaniment and deleted thereafter.

How can I ensure that nobody except of the Bosch Emergency Assistant has access to my emergency passport?

The data of your emergency passport is only saved on your telephone and will only be transmitted to a Bosch Emergency Assistant when you are in an emergency. Please make sure that nobody has access to your smartphone by using a code to unlock it.

I entered incorrect contact data – what can I do?

If you entered your data incorrectly, you will not receive an activation link from us. Please try again or contact our support via support@vivatar.com.

Is it possible to call the Bosch Emergency Assistant without prepaid credit?

No, you need credit on your cell phone to call the Bosch Emergency Assistant. You may be charged by your mobile network provider in addition.

Where can I send my suggestions and ideas for product alterations?

Our team is happy to hear all of your ideas and suggestestions for improvements. Please send a message to support@vivatar.com.

How can I delete my user account?

After uninstalling Vivatar your basic account will be automatically deleted after two years. If you prefer an immediate deletion of your account, please contact our support team: support@vivatar.com

Vivatar Service

Is the Bosch Emergency Call Assistant available around the clock?

Yes, the Bosch Emergency Assistant team is available 24 hours a day, 7 days a week.

How can I activate the service?

The service will automatically be activated during the initial connection of a newly purchased Vivatar drive plug with the app as part of the setup process of the plug.

How can I redeem a voucher?

You can use your voucher in the Vivatar drive app under the option 'Redeem voucher'.

Access to the Bosch Emergency Call Assistant is inactive, although my subscription period has not yet ended. What can I do?

Please contact us directly: support@vivatar.com

Do I need Internet to contact the Bosch Emergency Call Assistant?

Yes, you need a mobile data connection in order to use the full functionality of the Bosch Emergency Call Assistant.

Which forms of payment do you accept in your shop?

Payment is made by credit card or SEPA.

You did not find an answer?

If you did not find the answers you were looking for, please feel free to contact our customer service at support@vivatar.com. We will be glad to help you.