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FAQ - Termination of Vivatar

Do you have questions about the termination of Vivatar? In this section we listed the most frequently asked questions and provided answers for you.

Termination of Vivatar

How can I network my Vivatar drive/go with another emergency service?

No, the two products cannot be networked with another emergency service.

How can I continue to use my Vivatar drive/go?

The Vivatar app is required to use the Vivatar go as well as the Vivatar drive, without which the emergency call function cannot be used.

What other forms of alerting can I use in conjunction with my Vivatar drive/go?

The Vivatar go and Vivatar drive can only be used with the Vivatar app for alerting and emergency calling.

Can I still use the Vivatar APP?

Yes, the Vivatar can still be used until 30.11.2022.

How long can I continue to use the app?

The operation of the emergency call service via Vivatar will be discontinued on 30.11.2022.

Will there be a successor solution?

No, there will not be a successor solution.

Why is the service suddenly discontinued now?

Vivatar has consistently gained new users, but at a low level, so it is not possible to continue.

Who do I contact if there is a technical problem with my Vivatar drive/go?

Please do not use the hardware after 11/30/2022, but dispose of it properly.

How do I dispose of my Vivatar drive/go?

The Vivatar go is a small device with a lithium battery that cannot be removed. Risks may arise from improper handling. This includes, among other things, attempting to open the device to remove the battery. The Vivatar go must not be disposed of with regular household waste (logo: crossed-out trash can), but as a rule only at local collection and acceptance points of the community or city. Further information on disposal is available from the local waste management association.

The Vivatar drive is a small electrical device. The Vivatar drive must not be disposed of with regular household waste (logo: crossed-out trash can), but as a rule only at local collection and acceptance points of the municipality or city. Further information on disposal is available from the local waste management association.

You did not find an answer?

If you did not find the answers you were looking for, please feel free to contact our customer service at support@vivatar.com. We will be glad to help you.