Data protection policy
Data protection policy of the Bosch Software Innovations GmbH
Data Protection Notice
Bosch Software Innovations GmbH (hereinafter " Bosch Software Innovations“ or "We“ or "Us") welcomes you to our internet pages and mobile applications (together also referred to as "Online Offers"). We thank you for your interest in our company and our products.
This data privacy information applies to interested parties, customers and business associates and to the users of our following online offerings:
- Salesforce contact forms
- User / Partnerportal
- Media Pool
Bosch Software Innovations respects your privacy
The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Bosch Software Innovations is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:
Bosch Software Innovations GmbH
+49 30 726112-0
Collection, processing and usage of personal data
Processed categories of data
The following categories of data are processed:
- Communication data (e.g. name, telephone, e-mail, address, IP address)
- Contractual master data (e.g. contractual relationships, contractual or product interest)
- Client history
- Contract billing and payment data
- Planning and regulation data (i.e. attendee management)
Provision of the data can be required:
- by contract
- by law or
- for contract formation.
There are situations in which we cannot take action without certain personal data, for instance because this personal data is needed to process your orders or to give you access to a website or newsletter. In such cases, we unfortunately cannot supply what you desire without the relevant personal data.
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
Processing purposes and legal basis
We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:
Provision of these Online Offers
Legal basis: Justified interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law.
Resolving service disruptions as well as for security reasons.
Legal basis: Fulfillment of our legal obligations within the scope of data security, and justified interest in resolving service disruptions as well as in the protection of our offers.
Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent
Legal basis: Consent / justified interest on our part in direct marketing if in accordance with data protection and competition law.
Registration for usage of services offered on our website.
Legal basis: Justified interest on our part to execute the services and administration of justified interest of third parties. And fulfillment of contractual obligations if relevant for the offered services.
Online product or customer surveys if you have expressly consented herein
Legal basis: Consent
Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.
Sending an email or SMS/MMS newsletter subject to the recipient’s consent
Legal basis: Consent.
Operation of an online community for signed-in members for the purpose of customer support (concerns our Bosch Software Innovations User Portal).
Legal basis: Fulfillment of contractual obligations.
Safeguarding and defending our rights.
Legal basis: Justified interest on our part for safeguarding and defending our rights.
We and service providers we engage process your personal data for interested parties, customers and business associates for the following purposes:
- To foster business relations and strategies with current and potential customers and business associates such as suppliers and vendors
- To perform and fulfill the contractual obligations of a contract with customers, business associates or interested parties
- To manage customers, business associates and interested parties
- To handle and, if required, bill any business transactions
- To perform advertising and marketing activities
- To manage accounting, taxation and financial systems
- In the course of managing IT systems and performing IT services
- To perform quality audits, assessments and complaint management
- For product support and maintenance, error diagnostics and error pattern recognition
- Product or customer surveys by mail, telephone and digital channels
- Transmission of data to third parties or service providers within the framework of the handling of business processes
The legal bases for the aforementioned purposes are the underlying contract with the interested party, customer or business associate, the query of a data subject in a pre-contractual situation which allows us to take steps prior to contract formation, or the applicable legislative acts, such as the German Tax Code (Abgabenordnung) or the Product Liability Act (Produkthaftungsgesetz). In addition, we process personal data of our customers, business associates and interested parties (including their contacts and sales representatives) on the basis of our legitimate business interests, including the maintenance of contact with customers / business associates / interested parties, quality assurance, complaint management, marketing and promotional activities, and only insofar as is required to protect our legitimate interests and it does not override the interests, fundamental rights and freedoms of the data subject or when the data subjects have given their consent in this regard.
If you wish to use or get access to benefits requiring to enter into the fulfillment of a contract, we request your registration. With your registration we collect personal data necessary for entering into the fulfillment of the contract (e.g. first name, last name, date of birth, email address, if applicable, details on the preferred payment method or on the account holder) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.
Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.
We save log files for a short period of time to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.
Log files are also used for analysis purposes (without the IP address or without the complete IP address). Also see module web analysis.
In log files, in particular the following information is saved:
- IP address (internet protocol address) of the terminal device which is being used to access the Online Offer;
- Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
- Name of the service provider which was used to access the Online Offer;
- Name of the files or information accessed;
- Date and time as well as duration of recalling the data;
- Amount of data transferred;
- Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
- http status code (e.g., “Request successful” or “File requested not found”).
This Online Offer is not meant for children under 16 years of age
Data transfer to other controllers
Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal bases can be found in the Section - Purposes of Processing and Legal Basis. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
Service providers (general)
We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply to the statutory provisions. Service providers may also be other Bosch group companies.
Transfer to recipients outside the EEA
We might transfer personal data to recipients located outside the EEA into so-called third countries.
In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection (e.g. due to a decision of adequacy by the European Commission for the respective country or due to the agreement based on so-called EU model clauses with the recipient) or that you have consented to the transfer.
You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-to provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.
Duration of storage; retention periods
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a justified interest in storing the data (e.g. we might still have a justified interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).
Usage of cookies
In the context of our online service, cookies and tracking mechanisms may be used.
Cookies are small text files that may be stored on your device when visiting our online service.
Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.
Management of cookies and tracking mechanisms
You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.
Note: The settings you have made refer only to the browser used in each case.
Deactivation of all cookies
If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.
Management of your settings with regard to cookies and tracking mechanisms not required technically
When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any convenience cookies, marketing cookies or tracking mechanisms, respectively.
In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.
We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.
It is generally possible to use the online service without any cookies that serve non-technical purposes.
Technically required cookies
By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.
Such cookies will be deleted when you leave the website.
Marketing cookies and tracking mechanisms
We only use such cookies and tracking mechanisms if you have given us your prior consent in each case. By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behaviour:
By using statistical tools, we measure e.g. the number of your page views.
Conversion tracking (concerns the websites www.bosch-si.com, www.boschsi.cn and bosch-connected-world.com)
Our conversion tracking partners set a cookie on your computer ("conversion cookie") in case you entered our website through an advertisement of the respective partner. These cookies generally lose their validity after 30 days. In case the cookie has not yet expired, we and the respective conversion tracking partner can see that a particular user clicked the ad and was forwarded to our page. Information gathered through the conversion cookie is used to create conversion statistics and to determine the total number of users who clicked the respective ad and were referred to a page provided with a conversion tracking tag.
Social plugins (concerns the website blog.bosch-si.com)
These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.
Please note that using the tools might include transfer of your data to recipients outside of the EEA where there is no adequate level of data protection pursuant to the GDPR (e.g. the USA). For more details in this respect please refer to the following description of the individual marketing tools.
More information on used cookies are located on these pages:
- www.bosch-si.com, www.boschsi.cn and contact forms
Name: Webtrends (concerns the website bosch-connected-world.com)
Provider: WebTrends Inc., 851 SW 6th Ave., Suite 1600, Portland Oregon 97206, USA
Function: Analyses user behaviour (page views, number of visitors and visits, downloads)
Name: Google Analytics
Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Function: Analyses user behaviour (page views, number of visitors and visits, downloads), UX testing
Name: Google Data Studio
Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Function: Merging and visualization of data from various applications/sources
Name: etracker (concerns blog.bosch-si.com)
Provider: etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany
Function: Analyses user behaviour (page views, number of visitors and visits, downloads)
Name: Matomo (concerns www.bosch-iot-suite.com)
Provider: Matomo is an open source software an is developed by InnoCraft Ltd, 140 Willis St, 6011 Wellington, New Zealand.
You may object to the collection or processing of your data by using the opt out possibility by clicking the following link: https://matomo.org/privacy-policy/#optout
(concerns the website blog.bosch-si.com)
In our Online Offers we use so-called social plugins from various social networks. They are individually described in this section.
When using plugins, your internet browser creates a direct connection to the respective social networks’ server. This way, the respective provider receives the information that your internet browser accessed from the respective site of our Online Offers - even if you do not have a user account with this provider or are currently not logged into your account. Log files (including the IP address) are, in this case, directly transmitted from your internet browser to a server of the respective provider and might be stored there. The provider or its server may be located outside the EU or the EEA (e.g. in the United States).
The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.
Purpose and scope of the collection, the continued processing and usage of data by the social network as well as your respective rights and setting options to protect your privacy can be found by consulting the respective social network's data protection notices.
In case you do not wish social network providers to receive and, if applicable, store or use data, you should not use the respective plugins.
Facebook is operated under www.facebook.com by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, and under www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"). Find an overview over Facebook's plugins and their appearance here: http://developers.facebook.com/plugins; find information on data protection at Facebook here: http://www.facebook.com/policy.php.
Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). Find an overview over Twitter's plugins and their appearance here: https://twitter.com/about/resources/buttons; find information on data protection at Twitter here: https://twitter.com/privacy.
(concerns the websites www.bosch-si.com, www.boschsi.cn, blog.bosch-si.com and bosch-connected-world.com)
Our Online Offers use the YouTube video platform which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA („YouTube”). YouTube is a platform which allows the playback of audio and video files.
When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube.
Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.
Newsletter with opt-in; Right of withdrawal
Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent.
You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the Contact section.
(concerns the Bosch Software Innovations User Portal)
We offer you the opportunity of becoming a member of our community. There, you can sign up, create a user profile and communicate with other members. Your data generated therein is only used in the scope of the consent granted by you for the respective marketing, market research and service purposes. You can withdraw your consent at any time by the link which is stated in the respective community. Alternatively, please contact us via the contact details provided in the Contact section.
All other data which is generated by you in the communities, e.g. by creating comments or pictures, are automatically publicly accessible and will be linked to your user profile.
Our Online Offers may contain links to third party internet pages – by providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our supervision.
We do not assume responsibility for the processing of personal data by third parties.
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.
Right to information and access:
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
Right to correction and deletion:
You have the right to obtain the rectification of inaccurate personal data concerning yourself without undue delay from us. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).
Restriction of processing:
You have the right to demand for – as far as statutory requirements are fulfilled – restriction of the processing of your data.
You are entitled to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – to demand that we transfer those data to a third party.
Objection to direct marketing:
Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.
Objection to data processing based on the legal basis of “justified interest”:
In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on a justified interest. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.
Withdrawal of consent:
In case you consented to the processing of your data, you have the right to revoke this consent with immediate effect. The legality of data processing prior to your revocation remains unchanged.
Right of complaint with supervisory authority:
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:
Berliner Beauftragte für Datenschutz und Informationsfreiheit
Visitors: Puttkamerstr. 16 – 18 (5. Etage)
Phone: +49 30 13889-0
Fax: + 49 30 2155050
State Commissioner for Data Protection and Freedom of Information
Address Königstrasse 10a, 70173 Stuttgart, Germany
P.O. Box 10 29 32
Phone +49 711/615541-0
FAX: +49 711/615541-15
Changes to the Data Protection Notice
We reserve the right to change our security and data protection measures if this is required due to technical development. In such cases, we will amend our data protection notice accordingly.
Please, therefore, notice the current version of our data protection notice, as this is subject to change.
If you wish to contact us, please find us at the address stated in the Controller section.
To assert your rights and to notify data protection incidents please use the follwing link: https://www.bkms-system.net/bkwebanon/report/clientInfo
For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:
Data Protection Officer
Information Security and Privacy Bosch Group (C/ISP)
Robert Bosch GmbH
Postfach 30 02 20
send an email to DPO@bosch.com
Effective date: 2019-05-16